EP 2859690 A2 20150415 - APPARATUS AND METHOD FOR MANAGING USER CHAT EXPERIENCES WITH BUSINESSES
Title (en)
APPARATUS AND METHOD FOR MANAGING USER CHAT EXPERIENCES WITH BUSINESSES
Title (de)
VORRICHTUNG UND VERFAHREN ZUR VERWALTUNG VON CHAT-ERFAHRUNGEN MIT UNTERNEHMEN
Title (fr)
APPAREIL ET PROCÉDÉ DE GESTION D'EXPÉRIENCES DE DIALOGUE EN LIGNE D'UTILISATEURS AVEC DES ENTREPRISES
Publication
Application
Priority
- US 201213434512 A 20120329
- US 201313799825 A 20130313
- US 2013034598 W 20130329
Abstract (en)
[origin: WO2013149137A2] A computer-implemented method of managing a chat experience of a user desiring to chat with a selected one of a plurality of businesses or chat hosts utilizes in various aspects a chat management server running computer processes for communicating with user devices. In another aspect, a computer-implemented method of providing a chat experience to a user having a user device and desiring to chat with a selected one of a plurality of businesses utilizes computer processes running on the user device. Corresponding embodiments similarly provide an apparatus performing any of the foregoing methods. Other corresponding embodiments similarly provide a computer readable medium storing instructions, which when loaded into a computer, perform processes corresponding to any of the foregoing methods.
IPC 8 full level
H04L 12/18 (2006.01)
CPC (source: EP)
H04L 12/1818 (2013.01)
Designated contracting state (EPC)
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated extension state (EPC)
BA ME
DOCDB simple family (publication)
WO 2013149137 A2 20131003; WO 2013149137 A3 20141204; EP 2859690 A2 20150415; EP 2859690 A4 20160330
DOCDB simple family (application)
US 2013034598 W 20130329; EP 13717907 A 20130329