EP 3803635 A4 20210804 - DATA VISUALIZATION PLATFORM FOR EVENT-BASED BEHAVIOR CLUSTERING
Title (en)
DATA VISUALIZATION PLATFORM FOR EVENT-BASED BEHAVIOR CLUSTERING
Title (de)
DATENVISUALISIERUNGSPLATTFORM FÜR EREIGNISBASIERTE VERHALTENSGRUPPIERUNG
Title (fr)
PLATE-FORME DE VISUALISATION DE DONNÉES POUR REGROUPEMENT DE COMPORTEMENTS BASÉ SUR DES ÉVÉNEMENTS
Publication
Application
Priority
- CA 3007786 A 20180611
- US 201816005069 A 20180611
- CA 2019050823 W 20190611
Abstract (en)
[origin: WO2019237193A1] A platform for processing event traces to generate clusters of journey maps for an interactive user display. The clustering can be implemented using a genetic process. The clustering can be implemented using a distance measures. Other clustering techniques can be used. The platform can use the clustering results to generate interactive dynamic visualizations with interactive selectable portions. The platform can integrate processing mining and journey maps to generate interactive dynamic visualizations.
IPC 8 full level
G06F 16/906 (2019.01); G06F 16/28 (2019.01); G06F 16/29 (2019.01); G06F 16/80 (2019.01); G06F 16/904 (2019.01); G06N 3/02 (2006.01); G06N 3/08 (2006.01); G06N 3/12 (2006.01); G06N 5/00 (2006.01); G06N 7/00 (2006.01); G06N 20/00 (2019.01); G16H 40/20 (2018.01); G16H 50/70 (2018.01)
CPC (source: EP)
G06F 16/287 (2018.12); G06F 16/29 (2018.12); G06N 3/08 (2013.01); G06N 3/126 (2013.01); G06N 5/01 (2023.01); G06N 7/01 (2023.01); G06N 20/00 (2018.12); G16H 40/20 (2017.12); G16H 50/70 (2017.12)
Citation (search report)
- [XY] GAËL BERNARD ET AL: "CJM-ex: Goal-oriented Exploration of Customer Journey Maps using Event Logs and Data Analytics", PROCEEDINGS OF THE 15TH INTERNATIONAL CONFERENCE ON BUSINESS PROCESS MANAGEMENT BPM 2017, 10 September 2017 (2017-09-10), pages 1 - 5, XP055721543
- [Y] NIEK TAX ET AL: "Event Abstraction for Process Mining using Supervised Learning Techniques", ARXIV.ORG, CORNELL UNIVERSITY LIBRARY, 201 OLIN LIBRARY CORNELL UNIVERSITY ITHACA, NY 14853, 23 June 2016 (2016-06-23), XP081359806, DOI: 10.1007/978-3-319-56994-9_18
- [A] KHAN NUSRATULLAH ET AL: "Calculating customer experience management index for telecommunication service using genetic algorithm based weighted attributes", 2018 IEEE INTERNATIONAL CONFERENCE ON INNOVATIVE RESEARCH AND DEVELOPMENT (ICIRD), IEEE, 11 May 2018 (2018-05-11), pages 1 - 8, XP033355563, DOI: 10.1109/ICIRD.2018.8376335
- [A] BUIJS J C A M ET AL: "A genetic algorithm for discovering process trees", EVOLUTIONARY COMPUTATION (CEC), 2012 IEEE CONGRESS ON, IEEE, 10 June 2012 (2012-06-10), pages 1 - 8, XP032213261, ISBN: 978-1-4673-1510-4, DOI: 10.1109/CEC.2012.6256458
- [XP] "Lecture Notes in Business Information Processing", vol. 350, 23 May 2019, SPRINGER BERLIN HEIDELBERG, DE, ISSN: 1865-1348, article BERNARD GAËL ET AL: "Discovering Customer Journeys from Evidence: A Genetic Approach Inspired by Process Mining : CAiSE Forum 2019, Rome, Italy, June 3-7, 2019, Proceedings", pages: 36 - 47, XP055817154, DOI: 10.1007/978-3-030-21297-1_4
- [A] BERNARD GAEL ET AL: "CJM-ab: Abstracting Customer Journey Maps Using Process Mining", 7 June 2018, PROCEEDINGS OF THE 30TH INTERNATIONAL CONFERENCE ON ADVANCED INFORMATION SYSTEMS ENGINEERING CAISE 2018: INFORMATION SYSTEMS IN THE BIG DATA ERA, SPRINGER, CHAM, PAGE(S) 49 - 56, ISBN: 978-3-319-92900-2, XP009522183
- See references of WO 2019237193A1
Designated contracting state (EPC)
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated extension state (EPC)
BA ME
DOCDB simple family (publication)
WO 2019237193 A1 20191219; AU 2019285383 A1 20210121; EP 3803635 A1 20210414; EP 3803635 A4 20210804; EP 4071632 A2 20221012; EP 4071632 A3 20221221
DOCDB simple family (application)
CA 2019050823 W 20190611; AU 2019285383 A 20190611; EP 19819639 A 20190611; EP 22154374 A 20190611